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Special Learning's Return Policy

Cancellations & Refunds:

Since Special Learning offers non-tangible products, we do not issue refunds on our downloadables (eBooks, Literature Summaries, Social Stories, Flashcards, Educator Series and other downloadables) once the order is processed and the product download link is sent/product has been added to the customer's profile.

In the case of mailing issues with your email provider, we recommend contacting us for assistance. Claims for non-delivery must be submitted within 7 days from purchase date. Reporting product non-delivery beyond the 7 days allotment will not be honored.

Cancellations and refund requests on training products are as follows:

  • Single webcasts and Training Libraries - cancellations and refunds are honored within 7 days of purchase, given that the product access code has not been activated yet. Cancellations and refunds will not be honored beyond the 7 days allotment, whether the access code has been activated or not.
  • Online Courses - cancellations and refunds are honored within 7 days of purchase, given that the the course has not yet passed training module #2.
  • Recurring charges - annual, quarterly and monthly subscription fees are non-refundable. Clients who wish to terminate their subscriptions may do so by doing the following:
    • Log-in to your Special Learning account.
    • Click on Profile on the upper right hand corner.
    • Click on Recurring Payments on the left side menu.
    • Click on Paypal or Authorize tab. This depends on which payment method was used.
    • Click on the Recurring Products tab.
    • Click on the red x mark under Cancel. This should cancel your current subscription.
    Clients should cancel subscriptions before your next charge date, which is the day the purchase was made.

Completion of the refund form is required for all approved cancellations and refunds.

Refunds will only be issued to the original method of payment used when placing your order.

Special Learning offers store credits on a case to case basis.

If you have any questions about our return policy, please email us at