Cancellations & Refunds:
Since Special Learning offers non-tangible products, we do not issue refunds on our downloadables (eBooks, Literature Summaries, Social Stories, Flashcards, Educator Series and other downloadables) once the order is processed and the product download link is sent/product has been added to the customer’s profile.
In the case of mailing issues with your email provider, we recommend contacting us for assistance. Claims for non-delivery must be submitted within 7 days from purchase date. Reporting product non-delivery beyond the 7 days allotment will not be honored.
Cancellations and refund requests on training products are as follows:
Single webinars (recorded webinars) and Training Libraries cancellations and refunds are honored within 7 days of purchase, given that the product access code has not been activated yet. Cancellations and refunds will not be honored beyond the 7 days allotment, whether the access code has been activated or not.
CEU Eligible webinars – You can only receive a refund if you call to cancel within 14 days of the new purchase (or credit card charge for a new access period) and if you have not claimed any CE credit during this period. There are no refunds or credits for cancellations after this 14-day period or if you have claimed CE credits therein.
Live webinars – cancellations and refunds are honored within 24-hours prior to the scheduled broadcast start time given that the refund form has been completed and submitted by the customer. Refunds will not be issued for cancellation requests received less than 24-hours prior to the scheduled broadcast start time.
- Special Learning will issue a full refund for webinars that are cancelled by Special Learning. Refunds are processed between 5-7 days.
- In the event of rescheduled webinars, the customer has the option to accept the new date of broadcast or request a full refund, given that the refund form has been completed and submitted. Please email email@example.com to request a refund form. Refunds are processed between 5-7 days upon submission of completed form.
Online Courses – cancellations and refunds are honored within 7 days of purchase, given that the course has not yet passed training module #2.
Completion of the refund form is required for all approved cancellations and refunds.
Refunds will only be issued to the original method of payment used when placing your order.
Special Learning offers store credits on a case by case basis.
If you have any questions about our return policy, please email us at firstname.lastname@example.org